We connect leading AI and speech platforms to our IN platform via high-performance APIs. The result is a flexible, scalable and future-proof platform solution for intelligent voice automation, without locking you into a single AI provider — connected to your international customer service calls received via your service numbers.
Our ICT infrastructure currently integrates AI and speech services including:
- ElevenLabs
- Microsoft Azure
- Cartesia AI
The quality of a voicebot depends largely on the capabilities of the speech and AI models it uses. These include speech recognition, speech synthesis, dialogue management, audio quality and response speed.
Modern AI models already deliver very high quality, particularly in widely spoken languages. However, successful customer interaction applications depend on more than AI capabilities alone. Intelligent integration into existing business processes and controlled access to company-specific and customer databases are at least equally important.
Our IN platform as the central orchestration layer
Our IN platform provides the central orchestration layer connecting telephony, voicebots, AI services, business processes and company databases.
The IN platform centrally manages and orchestrates voicebot applications and the integration of different AI and speech platforms. Automated processes and business logic can be modelled using the integrated “AI Voice/Process Orchestrator” and connected to existing systems and individual data sources.
This creates intelligent processes that do more than conduct conversations. They can also, for example:
- retrieve relevant customer data,
- process information from existing systems,
- make decisions within a business process according to defined rules,
- trigger downstream processes,
- dynamically control call flows, and
- transfer calls to staff when required.
Because automation and process logic are managed centrally within our IN platform, different AI and speech services and platforms can be used or combined. This reduces dependence on individual AI providers and platforms, giving your business a high degree of flexibility to accommodate future technological developments.
From the initial idea to a live voicebot —
we support you every step of the way.
“While AI is transforming the future, we build the ‘bridges’ to it for you —
so you can already take advantage of tomorrow’s opportunities
today.”
Optimised performance through intelligent ICT infrastructure
Low latency is a crucial factor in enabling natural, high-quality conversations with voicebot solutions.
This is particularly important when additional systems or customer-specific databases need to be queried during a call.
Our ICT infrastructure connects:
- telephony,
- AI and speech services,
- voicebot logic,
- business processes, and
- company data.
Centrally orchestrating these components makes communication and data paths more efficient and helps keep response times as low as possible.
The result is a reliable technical foundation for automated voice interactions with a conversational flow that is as natural as possible.
The challenge:
AI meets company-specific data
Many AI platforms already offer powerful capabilities for speech recognition, speech synthesis and dialogue management.
However, the real challenge in professional business applications often lies in efficiently connecting individual databases, existing applications, complex business logic and established communication processes.
This is precisely where our technical solution excels.
Our IN platform complements the AI technologies in use with a central control and orchestration layer. We handle the modelling and control of call flows and automated business processes.
This enables even complex customer interactions to be implemented in a structured way — for example, when a conversation requires database queries, information checks, the initiation of processes or decisions based on existing company data.
Our key advantage:
Seamless call handover
Not every enquiry can or should be handled entirely by a voicebot.
If a voicebot cannot fully resolve an enquiry or personal assistance is required, the call can be returned to the existing telephony system in a controlled manner and transferred to an appropriate contact centre agent.
Depending on the technical setup, this can be achieved, for example, using SIP-REFER procedures and the corresponding controls within our ICT infrastructure.
This seamlessly connects automated conversations with personal customer service. Where the relevant contextual information is made available within the process, information from the conversation so far can also be passed to the agent for further handling.
Technical end-to-end modelling of your call processes, including systems, interfaces, data flows and workflows, through our “AI Voice/Process Orchestrator”—
internationally.
Everything on one platform
Our IN platform gives you a central ICT solution for orchestrating telephony, call flows, voicebots, AI services, automation processes and company-specific data.
The key benefits:
- Central control and orchestration of processes through a single platform
- Integration of different AI and speech platforms
- Reduced dependence on individual AI providers
- Central management of your international service numbers
- Flexible integration of customer-specific databases and existing systems
- Intelligent, dynamic call flow control, including call delivery and termination
- Central modelling of business and automation logic through the “AI Voice/Process Orchestrator”
- Integration of voicebot and telephony processes
- Controlled transfer of customer service calls to staff when required
- Integration of SIP-based handover and routing procedures
- Scalable architecture for different voicebot and automation scenarios in customer communication
Different AI services are integrated centrally through our IN platform and its “AI Voice/Process Orchestrator”. This means you do not need to build and manage separate integrations and process logic for every AI provider you use.
Intelligently connect AI, telephony and business processes with our “AI Voice/Process Orchestrator”
We bring together innovative AI technology, telephony and business processes in a comprehensive solution for the next generation of customer communication — orchestrating the entire customer journey of your service calls, from initial contact to completion.
We do not view a voicebot as an isolated AI application. What matters is the interplay between speech, telephony, company data, business logic and automation.
Our IN platform provides central, end-to-end orchestration of customer service calls.
From the initial analysis and technical integration to a live voicebot, we support companies in developing and implementing intelligent voice automation.
If you need support with analysing and implementing intelligent voice automation, we are your specialist partner for connecting AI, telephony, company data and business processes.
Where others use AI in isolation, we orchestrate technology, telephony, data and processes into a comprehensive end-to-end solution — intelligently connected, seamlessly integrated and delivered by technology experts from a single provider.